Professional Answering Services - An Answer To Your Problems?
_Are you tired of depending on your husband and kids to take messages and relay them? If you are like many people, a home phone has become something that has become more of a hassle than a convenience. Many phone solicitors get through and many of your important messages never make it to you.
This is especially a problem if you are trying to run a small business from your home. This is where a professional answering service can come in handy.
I’m sure you have experienced missed messages where the person has called back a few days later to see why you never returned their call. After all, they gave the message to your husband or teenager while you were away.
They gave them the number and everything. What the caller didn’t know was that your husband was on his way out to play golf, and didn’t have a pencil and paper handy, so he thought he would remember to tell you about the call when he got back.
WRONG! He forgot all about it. Then the caller calls again the next day and gets your grown teenage son. Well, this is not very reassuring to the caller even though your son tells them he will give you the message, so they go ahead and leave another message. Once again, he fails to write it down and give it to you.
By the third time, when the caller finally gets you personally, you find out it is a new prospective customer that is now concerned about giving you an order, but wants to inform you that he has been trying to reach you and has left two messages.
In a case like this, you would have been better off not having anybody answer the phone. By answering the phone and not relaying messages, they cost you a customer and thousands in sales.
Now this may seem like an extreme example, but the sad part is that this is happening across the country as more people are finding ways to have work at home businesses. The problem is that unless it is totally internet based, you still need to run it like a normal business.
Answering machines are better than family members that get sidetracked and forget to relay the message. Professional answering services are better because they give a personal touch and you can call in for messages from anywhere at anytime.
Some professional answering services offer packages that are based on call volume, will receive faxes and email them to you and offer other business services. There is no need for a receptionist, or even a home phone. Some professional answering services may start around $39 per month, which is cheaper than most home landline feature packages.
Professional answering services can give customers the customized message you come up with for your business, and many even offer services such as order taking, credit card processing, order tracking and customer service calls.
They can give you the freedom that having a work at home business was meant for, and help you increase sales with reliability that family members can’t.
This is especially a problem if you are trying to run a small business from your home. This is where a professional answering service can come in handy.
I’m sure you have experienced missed messages where the person has called back a few days later to see why you never returned their call. After all, they gave the message to your husband or teenager while you were away.
They gave them the number and everything. What the caller didn’t know was that your husband was on his way out to play golf, and didn’t have a pencil and paper handy, so he thought he would remember to tell you about the call when he got back.
WRONG! He forgot all about it. Then the caller calls again the next day and gets your grown teenage son. Well, this is not very reassuring to the caller even though your son tells them he will give you the message, so they go ahead and leave another message. Once again, he fails to write it down and give it to you.
By the third time, when the caller finally gets you personally, you find out it is a new prospective customer that is now concerned about giving you an order, but wants to inform you that he has been trying to reach you and has left two messages.
In a case like this, you would have been better off not having anybody answer the phone. By answering the phone and not relaying messages, they cost you a customer and thousands in sales.
Now this may seem like an extreme example, but the sad part is that this is happening across the country as more people are finding ways to have work at home businesses. The problem is that unless it is totally internet based, you still need to run it like a normal business.
Answering machines are better than family members that get sidetracked and forget to relay the message. Professional answering services are better because they give a personal touch and you can call in for messages from anywhere at anytime.
Some professional answering services offer packages that are based on call volume, will receive faxes and email them to you and offer other business services. There is no need for a receptionist, or even a home phone. Some professional answering services may start around $39 per month, which is cheaper than most home landline feature packages.
Professional answering services can give customers the customized message you come up with for your business, and many even offer services such as order taking, credit card processing, order tracking and customer service calls.
They can give you the freedom that having a work at home business was meant for, and help you increase sales with reliability that family members can’t.